Privacy Policy
Privacy Policy and Personal Data
This privacy policy is
between CALLHEALER INTERNATIONAL HEALTH TOURISM LTD and Opsis Software Elect.
Communication Service Trade Ltd. Sti. Explains how we (we) (www.callhealer.uk)
collect, process, store and disclose your personal data. Personal data is a
necessity for the services we provide to you on our website and platform.
We encourage you to read this privacy policy
carefully before using any of our services.
We may change the Privacy Policy and Statement
as necessary due to changes in applicable laws and regulations. If your rights
are affected, we will contact you to obtain your consent.
We, the company Opsis software Elect.
Communication services Handelsges.mbH. (www.callhealer.uk) have our registered
office as below and operate the platform www.callhealer.uk. Under the Personal
Data Protection Act No. 6698 and as a data controller, we are obliged to
protect your personal data in accordance with the provisions of the Personal
Data Protection Act. You can contact our Data Protection Officer (“KVKG”) by
writing to info@callhealer.uk or by sending your questions to our registered
office address or by otherwise addressing them to us as permitted under
applicable law.
PATIENT / PATIENT REPRESENTATIVE:
If you use our website to obtain information
about health facilities/hospitals, tourism agencies and treatments, the
following information applies to you:
A. COLLECTION OF YOUR PERSONAL INFORMATION AND
LEGAL PERMISSIONS
We collect your personal data when you register
on our website or use one of our services. When you sign up for our services,
we ask you to provide basic personal information, including your email address.
You can also provide additional information about yourself, such as B. Your
name, surname, gender, phone number. We store this information so that you can
use our services. Our services are making an appointment at health
institutions/hospitals and tourism agencies or buying a treatment package,
meeting doctors/experts online, sending a message to doctors/experts. You can
manage your account through our platform for easy access to your information.
When you register on our platform, you are
entering into a legal contract with us. This Agreement is based on Article 5.2
of the Personal Data Processing Act and constitutes a legal basis for the
processing of your personal data. This data may also be processed in accordance
with other guidelines specified in Article 5.2 of the Personal Data Protection
Act. These policies are terms that set out how we, as a data controller, have
to treat your data in order to comply with our legal obligations and to track your
data in accordance with our legitimate interests for which the data processing
is mandatory. With regard to data processing activities requiring consent, such
data processing activities will only be carried out with your express consent
within the framework of Article 5.1 of the Data Protection Act.
B. PURCHASING A TREATMENT PACKAGE FROM THE
TREATMENT PROVIDER OR A TRAVEL AGENCY
If you purchase a treatment package to be
treated in a treatment direction through our website and benefit from services
such as hotels, plane tickets and transfers from the tourism agency, we will
receive information from you in electronic form through the platform used, such
as:
• name and surname(s),
• phone number,
• email-address,
• date and time of
treatment,
• Type of treatment,
• Identification Number
• Any additional
information you share or upload during the appointment.
We only store this data on our platform so that
you can view your information, manage your treatment and appointment and
transmit this data to healthcare institutions. Healthcare institutions and
tourism agencies become data controllers upon receipt of your personal data.
They process your personal data for their purposes. Such transactions are
subject to the privacy policy of the healthcare facility and tourism agencies
and disclosure text. We will ask for your consent before sharing your data with
healthcare institutions and tourism agencies. It is not possible for us to
provide you with these services without your express consent. The processing of
your health-related personal data is based on your consent and carried out in
accordance with Article 6.2 of the Data Protection Law.
C. VIDEO CALL OR MESSAGING A DOCTOR OR EXPERT
While using our platform or mobile application,
you can make video calls or text messages with doctors/experts. Since your
conversations or messaging are end-to-end encrypted, we cannot access the
information you share with the doctor/expert during the chat. Before making the
interview, your consent is requested by us and your personal data is provided
in Articles 5.1, 5.2 and 6.2 of the Personal Data Protection Law. processed in
accordance with its provisions.
D. FOR MARKETING
PURPOSES
When you choose to
receive marketing and commercial communications, we may process your email,
phone number, first and last name for this purpose. You can opt out of
receiving these messages at any time. The legal basis for the processing of
your personal data for this purpose is in accordance with Article 5.1 of the
Personal Data Protection Law.
E. FOR OTHER PURPOSES
When you use our
services, we may obtain information about your device, IP address, time zone
and language, or the browser you use. We also learn how long you have used our
services and when you last used them.
The purpose of
processing this data is
· to
inform about new features and functions related to our Services;
· to
evaluate your claims and complaints or to protect you against any third party
claims.
· to
manage and plan our activities to provide you with a better experience.
We process this information in accordance with
Article 5.2 of the Personal Data Protection Law and in cases where it is
necessary for the establishment and performance of our contract with you, the
establishment or exercise of a right, the fulfillment of our legal rights and
obligations and based on our legitimate interests.
We can obtain information about your health status if you purchase
an appointment or treatment package from health institutions and tourism agencies,
and if you start a conversation with the specialist. We can also act as data
processors on behalf of health institutions or experts who have authorized us
about your personal data related to health.
If you make an appointment on behalf of someone else (such as
scheduling an appointment for a family member), we may obtain that person's
personal data. We process this personal data for the same purposes as we
process your personal data.
If you are providing personal data on behalf of another person, it
is your responsibility to inform that person and obtain their consent if
necessary.
We allow health institutions and tourism agencies to upload and
store your personal data. It is used by health institutions and Tourism
Agencies to manage their work schedule.
For all these reasons, we act as data processors and process the
personal data of their patients in accordance with their instructions.
We only process your personal data in accordance with the
instructions of health institutions and Tourism Agencies, we do not process the
relevant personal data for our own purposes. This also applies to the
information regarding Health Institutions and Tourism Agencies sent to you via
our platform, messages, e-mails or similar communication means or campaigns. It
is they, not us, who decide whether to send you messages, e-mails or similar
campaigns. We do not accept any responsibility for such communications or for
the processing of your personal data by physicians or clinics.
HEALTH INSTITUTION / HOSPITAL AND TOURISM AGENCY
A. OBTAINING YOUR PERSONAL DATA AND LEGAL PERMISSIONS
We obtain your personal data from you when you become a member or
use our services. We ask you to provide data about your professional activities
and other information that will help us keep our users informed about you and
will be posted on your profile on our platform.
We record your name and surname, Business address, E-mail, Specialization,
Registry number, Photograph, Contract and any other information you provide to
us during the registration process.
When you become a member of our services, you are making a legally
binding contract with us. Our obligation to fulfill and comply with our
obligations under the contract in question is in accordance with Article 5.2 of
the Personal Data Processing Law. As stated in the article, it constitutes a
valid legal basis for the processing of your personal data. In addition, as the
data controller, we also process your personal data as a requirement of our
legal obligations. For example, issuing invoices and keeping our financial
records up to date. This is in accordance with Article 5.2 of the Personal Data
Processing Law. constitutes a legal condition suitable for the processing of
your personal data in accordance with the article. We also collect your
personal data from the clinics you work with or within the scope of contracting
to obtain Services from us. These clinics may transfer your personal data to us
in accordance with their own responsibilities, and we process your personal
data for the performance of the contract we have concluded with Health
Institutions and Tourism Agencies. It is very important for us to process your
personal data, but you can always contact the Health Institutions and Tourism
Agencies that have transferred your personal data to us and object to the data
processing or withdraw your consent for the use of your personal information.
B. FOR MARKETING PURPOSES
When you choose to receive marketing and commercial
communications, we may process your email, phone number, first and last name
for this purpose. You can opt out of receiving these messages at any time. The
legal basis for the processing of your personal data for this purpose is in
accordance with Article 5.1 of the Personal Data Protection Law.
C. OTHER PURPOSE
When you use our services, we may obtain information about your
device, IP address, time zone and language, or the browser you use. We also
learn how long you have used our services and when you last used them.
The purpose of processing this data is;
• To inform about new
features and functions related to our Services;
• To evaluate your
claims and complaints or to protect you against any third party claims.
• To manage and plan our
activities to provide you with a better experience
We process this information in accordance with
Article 5.2 of the Personal Data Protection Law and in cases where it is
necessary for the establishment and performance of our contract with you, the
establishment or exercise of a right, the fulfillment of our legal rights and
obligations and based on our legitimate interests.
IS PERSONAL DATA SHARED WITH THIRD PARTIES?
Only for the purpose of
providing better service to you, CALLHEALER INTERNATIONAL HEALTH TOURISM LTD.
and OPSİS SOFTWARE LTD. We may disclose your personal data to other companies
that are part of the company.
If you have given consent for your personal data
to be shared with Health Institutions and Tourism Agencies we will, subject to
your explicit consent, share the data you choose to share with Health
Institutions and Tourism Agencies.
We may also share your personal data with
third-party providers for the sole purpose of providing our Services to you. These
third parties act as data processors and have concluded a data protection
agreement with us.
For example, we may share your personal data
with the following categories of data processors:
cloud computing and server maintenance providers,
•
communication tools,
•
customer support tools,
•
external consultants and
auditors,
•
payment service providers,
banks, credit reference and fraud prevention agencies and insurance companies,
We may disclose your personal data when required
by applicable law to contact judicial or regulatory authorities and to protect
our rights and property. We may also share your personal information with these
business entities if we are planning to merge with, invest in, or be acquired
by a business, or if we enter into a corporate restructuring.
We will not transfer your personal information
to another third party unless you give us your consent.
Some of our service
providers (data processors) are located outside the European Economic Area, so
we may transfer your personal data to third party countries. We always ensure
that these transfers
meet the requirements of
applicable data protection law, including the GDPR and the Personal Data
Protection Act.
Since some group of companies
within Poliklinik Sepeti Ltd. and some of our service providers (data
processors) are outside of Turkey, we need to transfer your personal data
outside of Turkey in order to provide services over www.callhealer.uk. In
accordance with the relevant provisions of the Personal Data Protection Law, we
will obtain your consent before transferring your personal data. In accordance
with the Personal Data Protection Law, we request your consent for such
cross-border data transfer. If you do not give your consent, we will not be
able to provide our Services to you. The transfer of your personal data in
accordance with your consent is in accordance with Articles 5, 6 and 9 of the
Law on the Protection of Personal Data.
How long do we process
your personal data?
We will retain personal
data only for as long as necessary for the above-mentioned purposes or to
comply with legal obligations to which we are subject. The length of time we
keep information about you will vary depending on the type of information and
the purposes for which we use it. Generally, in order to comply with our legal
obligations we retain our records for up to 6 years after you terminate your
relationship with us. Below you can find out in more detail for what purpose
and for how long we store your data.
PURPOSE:
1. Providing our
services to you:
We will process it as
long as you have a user account or an active service contract. If you delete
your user account or your service contract is terminated, we will process your
personal data for 6 years following such deletion or termination.
2. Patient data:
We will process it for
as long as you have a user account. If you delete your user account, we will
process your personal data for 6 years following this deletion.
3. Technical and
statistical information
We will process it for
as long as you have a user account. If you delete your user account, we will
process your personal data for 6 years following this deletion.
4. Marketing
We will process your
personal data until you withdraw your consent for marketing purposes or object
to the processing of your personal data.
5. Patient data: Talking
to the specialist
We will process the
personal data you provide to us during the conversation for 2 years.
6. Complaints
We will process your
personal data for 6 years following your complaint.
YOUR RIGHTS
Within the provisions of
the relevant laws for the protection of your Personal Data provides You have
the right to
1. learn whether your
data is processed or not,
2. be informed about the
processing of your data,
3. be informed about the
purposes of processing your data and whether your data is processed
appropriately,
4. be informed about the
third parties to whom your personal data is transferred at home and abroad,
5. request the deletion
of your data (in accordance with the limitations set forth in the Personal Data
Protection Law) or the correction or verification of your personal data,
6. request any deletion,
correction or verification request regarding your data be notified to the third
parties with whom your personal data is shared,
7. object to any
decision made solely as a result of automatic processing
8. request compensation
if you suffer damage due to unlawful processing of your data.
You can contact us about
your rights. (Below is our contact information.) We will try to answer your
requests within 30 days in accordance with the Law on Protection of Personal
Data.
We aim to ensure that
the information we store is always correct. To help us keep your information up
to date, you will need to let us know if any of your personal information has
changed. At your request, we will take reasonable steps to ensure that the data
is accurate and correct any inaccurate personal data promptly, and in any case
within one month of your request.
LINKS TO OTHER SITES
Our website or
application may offer links to other sites via social media buttons. We are not
solely responsible for the content, security or privacy practices used by other
websites despite our high standards of privacy, and these links do not
constitute an endorsement of that website. When you link to another website
from our website or application, you are subject to the terms and conditions of
this website, including but not limited to the internet privacy policy and
practices. Please check these policies before submitting any data to these
websites.
PROTECTION OF
INFORMATION
We provide appropriate
technical, physical, electronic and administrative measures to protect your
personal data against unauthorized access. We follow generally accepted high
standards to protect personal information sent to us, both during transmission
and after we receive it. While we do our best to protect your personal data, we
cannot guarantee the security of your data transmitted to our website, platform
or our staff; therefore, any transmission is at your own risk. Once we have
your information, we will use strict procedures and security measures to try to
prevent unauthorized access.
CONTACT
If you have any questions
about your personal data contact us at:
or by regular mail to:
Reşatbey neighborhood,
62005. Street, Bilge Apartment 5-19 Seyhan, Adana, Turkey
Callhealer International
Health Tourısm Ltd 71-75 Shelton Street Covent Garden London Unıted Kıngdom
WC2H 9JQ
Membership Agreement
MEMBERSHIP AGREEMENT
This Membership Agreement (“Agreement”) has entered into
force by being concluded electronically between ……………………………… at the address
………………………………… on the one hand and the “Member” who approves the annexes of this
Agreement and other terms and rules on the Platform, which are an integral part
of this Agreement, in order to become a member of the Platform on the other.
CALLHEALER and the Member shall be referred to individually as the 'Party' and
together as the 'Parties'.
The annexes of this Agreement and all written processes,
explanations and all other additional documents regarding the use of CALLHEALER
services offered on the Platform shall be an integral part of the Agreement.
Within the framework of these issues, the Parties have agreed on
the conditions set forth in this Agreement.
1. DEFINITIONS
Platform: It refers to the private virtual page of CALLHEALER brand, whose
ownership and all intellectual and industrial rights belong to OPSİS LTD ŞTİ,
pursuant to the Industrial Property Law No. 6769 and Law No. 5846 on
Intellectual and Artistic Works, and that the website of this brand is
contractually entitled to CALLHEALER INTERNATIONAL HEALTH TOURISM LTD to
publish and use only at the websites www.callhealer.uk, www.callhealer.co.uk,
www.callhealer.de , www.callhealer.us , www.callhealer.com, and on this platform,
where the gains from these publications are given to him/her for a certain
period of time, the Member can perform the necessary transactions in order to
benefit from the Offered Services, enter the company/personal information
requested from him, and follow the sales transaction details.
Member: Refers to the people who are members of the platform and who
benefit from the services offered on the platform within the specified
conditions. In order to attain membership status, the membership form on the
platform must be completely filled in with correct and truthful information,
the registration process must be completed and this status must be approved by
CALLHEALER. This application can be rejected by CALLHEALER without giving
reasons or the acquired membership status can be terminated without giving
reasons.
Service /
Services: These are the
applications offered by CALLHEALER that enable the member to carry out the work
and transactions defined in this contract and its annexes.
Health Institution: Refers to the legal or natural person who provides health and
health-related services through the advertisements published on the account
created on the Platform.
Tourism agency: Refers to the intermediary institution, legal or natural person,
that provides members with health services through the advertisements published
on the account created on the platform, services for FLIGHT TICKET,
ACCOMMODATION, TRANSFER and TOUR.
1. SUBJECT
MATTER AND SCOPE OF THE AGREEMENT
1.1. The object
of this agreement is to determine the conditions for the use of the services
offered by CALLHEALER on the platform by the member as well as the rights and
obligations of the parties in this regard.
1.2. The member
declares that they are aware that CALLHEALER is an organizational, tourism and
advertising company and in no way a health institution.
1.3. The
relationship between the healthcare facility, the travel agency and the member
falls outside the scope of this Agreement; CALLHEALER only grants the right to
sell services to the Health Institution and the Tourism Agency on the Platform
and under no circumstances is it a party to the contractual relationship
between the Health Institution, the Tourism Agency and the Member. The health
establishment and tourism agency, not the CALLHEALER, is responsible for the
services to be obtained by the member via the platform within the framework of
the provisions of the applicable legislation towards the member.
1. RIGHTS
AND OBLIGATIONS OF THE PARTIES
1.1. The member
shall create a username and password while subscribing to the platform and uses
this information to access the profile page and perform some other operations.
The security and confidentiality of the member's password and username is the
sole responsibility of the member. The member has waived in advance to claim
the invalidity of the transactions made by logging in via his profile, as it is
an unauthorized transaction. Even with such transactions, all responsibility
will be covered by the member him/herself. In the event of an action against or
at the expense of CALLHEALER using the member's password, the member is obliged
to cover the damage caused by CALLHEALER as a result of these actions.
1.2. The member
may in no way transfer or assign his rights, interests or obligations under
this contract to third parties without the written consent of CALLHEALER. Any
assignment or transfer without the written consent of CALLHEALER shall be null
and void.
1.3. CALLHEALER
stores the personal data provided during the membership process and throughout
membership in a secure environment. CALLHEALER may use this information for the
purpose of advertising and marketing the activities and applications of
CALLHEALER and its business partners, for the purpose of carrying out the
applications required for the complete and proper operation of the services,
for statistical evaluations, for announcement and other purposes and may only
be passed on anonymously to third parties for the reasons mentioned above. The
healthcare facility accepts and declares that it consents to the use and
storage of its information by CALLHEALER in accordance with the provisions of
this article.
The information accessed within the platform and
database, interface, design, text, image, HTML code, other code, etc. of that
platform. All elements belong to CALLHEALER. The1.1. member
has no right to sell, process, share, distribute, display or allow others to
access or use the services. Unless expressly permitted by CALLHEALER, you may
not reproduce, process, distribute or create derivative works from the
copyrighted works of CALLHEALER. With the conclusion of this agreement,
CALLHEALER gives the member a non-exclusive and non-transferable right of use
(simple license) for limited use of the platform within the framework of the
agreement and for the purpose of using the services.
1.2. The Health
Institution and the Tourism Agency are obliged to carry out all their
activities on the Platform in a way that will not harm the Platform in any
technical way. Health Institution and Tourism Agency accepts, declares and
undertakes that it has taken all necessary measures to ensure that all
information, content, materials and other content it will provide to the
Platform do not contain any programs, viruses, software, unlicensed products,
etc. that may harm the system, to take promptly the measures (including
using necessary protective software and licensed products) requested by
CALLHEALER for the purpose of implementing the provision of this article.
1.3. CALLHEALER
reserves the right to make changes to the platform in order for the platform to
function fully and properly. For this purpose, CALLHEALER reserves the right to
change the services and content offered at any time and without prior notice.
1.4. CALLHEALER
provides the Platform and the Services 'As Is' and does not make any claims or
commitments that the Platform and Services are error-free, flawless,
uninterrupted, perfect or that they will meet the specific needs of the Member.
CALLHEALER (i) is not responsible for the Member's use, non-use, misuse of the
Platform and Services; (ii) for all hardware, system software/other software
and network-related functionality and any resulting malfunctions; (iii)
for network, internet connection, connection errors; (iv) for any errors and
malfunctions that may occur as a result of any changes, updates and similar
works to be carried out on the Platform, (v) for voltage fluctuations, battery
and power cuts, virus contamination and similar factors; (vi) for operating
system incompatibilities; (vii) and is not responsible for any direct or
indirect damages arising from the emergence of incompatibilities or errors that
prevent the Member from using the Platform, without being limited to those
listed above, and for moral and financial damages and compensation claims that
may be made by the 'Member' or a third party in this context.
3.8 CALLHEALER or the Health Institution
and the Tourism Agency cannot be held responsible for the health services
designated by the Member and purchased through the Platform, as well as for
mistakes in the selection of flight, accommodation, transfer and tour made by
himself.
1.2. Member
payments are made by the intermediary institution STRIPE (www.stripe.com)
using the VISA and MASTERCARD systems. With this contract, the MEMBER
accepts in advance the terms and conditions of the institution to which the
STRIPE system is connected upon receipt of payment. The payment received is
held in the pool via the service's CALLHEALER system, i.e. without the
CALLHEALER authorization, and the return of incorrect payments is subject to
the CALLHEALER rules.
3.9.a The refund policy is based on the rules of the intermediary
payment platform company and the rules of the Call Healer company.
3.9.b The member can cancel the purchased health service. The
refund of the canceled cancellation will be returned within 20 working days by
deducting the transaction fee on the CALLHEALER site.
3.9.c The flight ticket fee received by the member from the
tourism agency is non-refundable but can be converted into a non-terminated
ticket by the patient. The tourism agency is obliged to provide the member with
the complete information on the AIR TICKET on this subject
3.9d The member can cancel the HOTEL, TRANSFER, TOUR package
fee refund received from the tourism agency 10 days before using this package.
However, package fees canceled during this period will be refunded. These
refunds will be paid to the Member within 20 business days and the refund will
be made by deducting the 10% CALLHEALER cancellation fee from the Member's
refund.
3.9e The Member may
cancel the reimbursement of the fee for the Healthcare Package received from
the Healthcare Institution 10 days prior to the use of that Package. However,
package fees canceled during this period will be refunded. These refunds will
be paid to the Member within 20 business days and the refund will be made by
deducting the 10% CALLHEALER cancellation fee from the Member's refund.
1.1. CALLHEALER
and its employees and managers have no obligation to investigate and check
whether the content provided on the Platform by the Health Institution and
Tourism Agency is in compliance with the law, its authenticity and accuracy.
1.2. The Member
accepts and declares that the Health Institution is a party to the contracts to
be concluded regarding the services purchased from the Health Institution and
Tourism Agency through the Platform, and that CALLHEALER is not a party to the
aforementioned contractual relationship, and that the Health Institution and
Tourism Agency are personally responsible in all respects within the scope of
the consumer law legislation and other legislation in force within the scope of
the law of the country to which the Health Institution and Tourism Agency are
subject to the Member, and that it releases CALLHEALER from all kinds of
responsibilities and obligations.
1.3. airline
ticket companies are responsible for changes to flight ticket times requested
by the member.
1.4. In the event
that the member of CALLHEALER is suspended or removed from membership for any
reason and is blacklisted by the CALLHEALER platforms, the member cannot become
a member of the platform with another user account.
CALLHEALER works as a 'hosting provider' in
accordance with the Law No. 5651 and does not guarantee that certain results
will be achieved by performing the contract itself. CALLHEALER, makes no
statements or representations, including but not limited to the infringement of
intellectual property rights, the accuracy of the content of the advertisement,
1.1. in
connection with the use of the platform. CALLHEALER also assumes no
responsibility for the late delivery, interruption or provision of services
under the contract for any reason, including but not limited to maintenance,
repair work, technical malfunctions.
1.2. The Member
shall make the payments to be made for the purchase of health services and for
the flight ticket, accommodation, transfer and tour fees to be obtained from
the Tourism Agency with a CREDIT CARD (VISA or MASTERCARD). But It
accepts, undertakes and declares that it will not make payments with banks and
financial institutions belonging to Afghanistan, Burundi, Central African
Republic, Chad, Republic of Congo, Crimea, Cuba, Democratic Republic of Congo,
Eritrea, Iraq, Iran, Libya, North Korea, Somalia, South Sudan, Sudan, Syria,
Venezuela and Yemen, including money transfer or payments made by credit cards.
1.3. CALLHEALER
can change any clause of this agreement by posting it on the platform. The
amended provisions of this Agreement will take effect on the day they are
announced; the remaining provisions shall remain in force and continue to have
their provisions and consequences.
2. CONFIDENTIALITY
2.1. Member declares, accepts and undertakes to pass on his
personal data to health institutions that wish to make suggestions on the
topics requested by the member in order to benefit from the services.
2.2. CALLHEALER may use the Information such as
name-surname, telephone number, e-mail address requested during membership,
other than the purpose and scope determined by the contract; for promotional
and informative communication activities, research, marketing activities and
statistical analysis; or to contact the Member when necessary, subject to the
conditions stipulated in the current legislation and by obtaining additional
approvals and express consents when necessary, via SMS, e-mail, on-site
notifications and similar methods. Also, Personal data may also be transferred
to, processed and used by companies in cooperation with CALLHEALER in order to
conduct research to improve the processes of the Platform, to create a database
and to conduct market research, subject to the conditions stipulated in the
legislation in force and by obtaining additional approvals and express consents
when necessary.
2.3. CALLHEALER may at any time make changes to the privacy
policy and other policies, procedures, contractual clauses and terms of use
relating to personal information. Changes will take effect as soon as they are
published on the platform. The member is obliged to follow these changes and
cannot assert any claims or claims for damages against CALLHEALER with regard
to these changes.
2.4. The member accepts, declares and undertakes that, in
accordance with the KVKK(Pers.Data.Prot.Law), CALLHEALER has no obligation or
responsibility for any personal data other than the mandatory personal data it
collects in its own systems for the use of the website.
1.1. The Member accepts, declares and undertakes that the
Law on the Protection of Personal Data No. 6698 and its secondary regulations,
as well as the decisions and regulations of the Personal Data Protection Board,
will be applied in relation to his personal data, in case he is a natural
person residing in the European Union, and that Turkish domestic law will be
applied in all legal problems that may arise, regardless of the conflict of
laws rules, and that the European Union Directive 95/46/EC and the General Data
Protection Regulation (GDPR), which entered into force in the European Union in
May 2018, will not be applied, and that the Law on Turkish International
Private and Procedural Law waives from demanding the application of conflict of
laws rules.
1.2. The member accepts, declares and undertakes that
CALLHEALER has no involvement or contribution in cases such as the recording,
processing, and removal of personal data made public due to CALLHEALER
membership by Google or other search engines or similar data indexing systems,
and that CALLHEALER has no responsibility for the processing or transfer of his
personal data in any form and in any way in structured systems for indexing or
searching by other methods, and that he/she will direct his/her application
requests as data owner to real and/or legal persons who operate other search
engines or search systems, indexing systems, especially Google, which has the
title of data controller in indexing-related processes.
2. FORCE
MAJEURE
In all cases that are legally considered force majeure, the
Parties shall not be liable for late or incomplete performance or
non-performance of any of their acts determined by this Agreement. In cases of
force majeure, delay, incomplete performance, non-performance shall not be
deemed to be default or no compensation shall be claimed from the other Party
under any name. The term force majeure; will be interpreted as, and
unavoidable, unavoidable events beyond the reasonable control of the Parties,
including, but not limited to, natural disaster, riot, war, strike, cyber
attack, communication problems, infrastructure and internet failures, system
improvement or renewal studies, and malfunctions, power outages and bad weather
conditions that may occur due to this reason.
3. APPLICABLE
LAW AND AUTHORIZED JURISDICTION
English law will govern the interpretation and application of this
Agreement. Courts of ………………… .. are authorized to resolve disputes that may
arise from this agreement.
4. INTEGRITY
This Agreement, together with its annexes, constitutes a whole;
The invalidity, illegality and unenforceability of any provision of the
Agreement or any statement contained in the Agreement shall not affect the
validity and enforceability of the remaining provisions of the Agreement.
1. NOTIFICATION
The Member and the CALLHEALER will communicate via the e-mail
address that the Member provided while subscribing to the Platform. The
mandatory cases specified in the law are an exception, and sending an e-mail to
the Member's registered address on the Platform will be considered a written
communication, and the Member has the obligation to keep his e-mail address
regularly updated.
2. ENFORCEMENT
The annexes, which are an integral part of this Agreement, and the
rules and conditions on the Platform, entered into force by being concluded in
electronic environment upon the electronic approval of the Member and the
acquisition of the Membership status in accordance with the provisions of the
Agreement.
ANNEXES:
ANNEX-1: Explicit
consent text
ANNEX-1
EXPLICIT CONSENT TEXT
We, CALLHEALER
INTERNATIONAL HEALTH TOURISM LTD ŞTİ. (the company '); as the data controller,
hereby;
· inform
you that your personal data, which we obtain in the following ways, depending
on the situation,
· will
be recorded, stored, maintained, rearranged,
· within
the scope of our legal relations,
· within
the scope of the purpose that requires their processing and in connection with
this purpose, in a limited and measured manner,
· preserving
the accuracy and most up-to-date version of the personal data you have notified
to us or notified to everyone,
· and
that that this personal data will be shared with the institutions that are
legally authorized to request this personal data and that it will be
transferred to third parties in the country, transferred, classified and
processed in other ways listed in the KVKK(PDPL), under the conditions
stipulated by the KVKK.
SENSITIVE PERSONAL DATA
OF MEMBER
Within the scope of
KVKK, your data regarding your race, ethnicity, political opinion,
philosophical belief, religion, sect or other beliefs, your dress, association,
foundation or union membership, your health, sexual life, criminal conviction
if any, and security measures about you, and your biometric and genetic
data are your private data.
Your sensitive personal
data that may be subject to processing by us is as follows:
Identity
Data
: Religion and blood type information on
copy of the identity card/driver's license
Health
Data
: Smoking, alcohol use, health history,
health declaration, chronic disease, pregnancy status, birth report, epicrisis
report, doctor's examination form, drugs, prescriptions and clippings, all
kinds of tests, tests and results of advanced diagnostic methods, the person's
illness or the letter that the insurance company has written about accepting /
not accepting the conditions, information about whether he is disabled,
Visual and Audio
Data : Your visual data that creates an opinion about your
apearance-dress and your religious or philosophical belief, your personal data
of special nature in recorded phone calls if you share them yourself.
PURPOSE OF PROCESSING
YOUR SENSITIVE PERSONAL DATA
Your sensitive personal
data mentioned above is processed by the Company for the purposes and reasons
stated below. By clicking the checkbox “I have read and understood the explicit
consent text. I approve and consent to the processing of my personal data in
the ways specified in the text.' regarding this explicit consent text, you will
consent to the processing of your sensitive data for the purposes and reasons
stated below;
· Preparing
the most suitable offer for you by submitting documents to Health Institutions
for the provision of health services
· Updating
existing data in healthcare packages
· Providing
support to the Health Institution and the Member
· Making
sales
· Recording
calls made with Company employees during the customer support process, managing
Member/Health Institution complaints within the framework of these recorded
calls and providing training to Company employees
· Follow-up
of member satisfaction
Your personal data will
be retained for as long as the legal statute of limitations specified in the
relevant legislation or required for the purpose for which they are processed.
In particular, we recommend that you do not share your sensitive personal data,
unless absolutely necessary and/or legally required, in the calls you make to
us or to you.
DOMESTIC TRANSFER OF
YOUR PRIVATE PERSONAL DATA
Your personal data of
special nature mentioned above are transferred domestically for the following
purposes and reasons. By clicking the checkbox “I have read and understood the
explicit consent text. I approve and consent to the processing of my personal
data in the ways specified in the text.' regarding this explicit consent text,
you will consent to the transfer of your personal data of special nature to the
domestic insurance companies and for the specified purposes, for the purpose
and reason of getting a price offer for the health services you have requested;
OVERSEAS TRANSFER OF
YOUR PRIVATE PERSONAL DATA
Your personal data, in
accordance with the Personal Data Protection Law, especially if the Company has
a legitimate interest in sharing the data that does not impair the fundamental
right and freedom of the person concerned, or if it requires the performance of
a relevant contract, may be transferred to persons/companies abroad and
personal data may be processed by these persons/companies.
Your personal data that
can be transferred abroad by us are as follows:
Identity Data: Name, surname, TR ID , date of birth, marital status, gender
Contact Data: Phone, e-mail, address
Health Data: Smoking, alcohol use, health history, health declaration, chronic
disease, pregnancy status, birth report, epicrisis report, doctor's examination
form, drugs, prescriptions and clippings, all kinds of tests, tests and results
of advanced diagnostic methods, the person's illness or the letter that the
insurance company has written about accepting / not accepting the conditions,
information about whether he is disabled,
Visual and Audio
Data: Photograph of a real
person
Policy information: Policy number, policy company, policy term
PURPOSE OF OVERSEAS TRANSFER
OF YOUR PERSONAL DATA
Your personal data
mentioned above are transferred for the following purposes and reasons. By
clicking the checkbox “I have read and understood the explicit consent text. I
approve and consent to the processing of my personal data in the ways specified
in the text.' regarding this explicit consent text, you will consent to the
transfer of your personal data above to the following recipient groups abroad
and for the specified purposes, for the purposes and reasons stated below;
· Getting
a price quote for the health services you request
· If
you prefer to be informed about our campaigns and promotions, we transfer your
personal data to domestic and foreign contracted suppliers that provide the
relevant service in order to send you bulk e-mails and SMS.
· In
order to better serve you and our other members and customers, your personal
data collected within the framework of the Cookie Policy, the user movement
data on the site (where clicked, how long, etc.) we collect, we transfer to
companies that provide business development by making such analyzes.
· We
can transfer your personal data to companies we work with, such as Insider,
Google Analytics, etc., for sales, marketing and reporting activities.
CONTACT INFORMATION
If you have any
questions about your personal data contact us at:
or by regular mail to:
Callhealer International Health Tourısm Ltd 71-75 Shelton Street Covent Garden London Unıted Kıngdom WC2H 9JQ
