This privacy policy is between CALLHEALER INTERNATIONAL HEALTH TOURISM LTD and Opsis Software Elect. Communication Service Trade Ltd. Sti. Explains how we (we) (www.callhealer.uk) collect, process, store and disclose your personal data. Personal data is a necessity for the services we provide to you on our website and platform.
We encourage you to read this privacy policy carefully before using any of our services.
We may change the Privacy Policy and Statement as necessary due to changes in applicable laws and regulations. If your rights are affected, we will contact you to obtain your consent.
We, the company Opsis software Elect. Communication services Handelsges.mbH. (www.callhealer.uk) have our registered office as below and operate the platform www.callhealer.uk. Under the Personal Data Protection Act No. 6698 and as a data controller, we are obliged to protect your personal data in accordance with the provisions of the Personal Data Protection Act. You can contact our Data Protection Officer (“KVKG”) by writing to info@callhealer.uk or by sending your questions to our registered office address or by otherwise addressing them to us as permitted under applicable law.
PATIENT / PATIENT REPRESENTATIVE:
If you use our website to obtain information about health facilities/hospitals, tourism agencies and treatments, the following information applies to you:
A. COLLECTION OF YOUR PERSONAL INFORMATION AND LEGAL PERMISSIONS
We collect your personal data when you register on our website or use one of our services. When you sign up for our services, we ask you to provide basic personal information, including your email address. You can also provide additional information about yourself, such as B. Your name, surname, gender, phone number. We store this information so that you can use our services. Our services are making an appointment at health institutions/hospitals and tourism agencies or buying a treatment package, meeting doctors/experts online, sending a message to doctors/experts. You can manage your account through our platform for easy access to your information.
When you register on our platform, you are entering into a legal contract with us. This Agreement is based on Article 5.2 of the Personal Data Processing Act and constitutes a legal basis for the processing of your personal data. This data may also be processed in accordance with other guidelines specified in Article 5.2 of the Personal Data Protection Act. These policies are terms that set out how we, as a data controller, have to treat your data in order to comply with our legal obligations and to track your data in accordance with our legitimate interests for which the data processing is mandatory. With regard to data processing activities requiring consent, such data processing activities will only be carried out with your express consent within the framework of Article 5.1 of the Data Protection Act.
B. PURCHASING A TREATMENT PACKAGE FROM THE TREATMENT PROVIDER OR A TRAVEL AGENCY
If you purchase a treatment package to be treated in a treatment direction through our website and benefit from services such as hotels, plane tickets and transfers from the tourism agency, we will receive information from you in electronic form through the platform used, such as:
• name and surname(s),
• phone number,
• email-address,
• date and time of treatment,
• Type of treatment,
• Identification Number
• Any additional information you share or upload during the appointment.
We only store this data on our platform so that you can view your information, manage your treatment and appointment and transmit this data to healthcare institutions. Healthcare institutions and tourism agencies become data controllers upon receipt of your personal data. They process your personal data for their purposes. Such transactions are subject to the privacy policy of the healthcare facility and tourism agencies and disclosure text. We will ask for your consent before sharing your data with healthcare institutions and tourism agencies. It is not possible for us to provide you with these services without your express consent. The processing of your health-related personal data is based on your consent and carried out in accordance with Article 6.2 of the Data Protection Law.
C. VIDEO CALL OR MESSAGING A DOCTOR OR EXPERT
While using our platform or mobile application, you can make video calls or text messages with doctors/experts. Since your conversations or messaging are end-to-end encrypted, we cannot access the information you share with the doctor/expert during the chat. Before making the interview, your consent is requested by us and your personal data is provided in Articles 5.1, 5.2 and 6.2 of the Personal Data Protection Law. processed in accordance with its provisions.
D. FOR MARKETING PURPOSES
When you choose to receive marketing and commercial communications, we may process your email, phone number, first and last name for this purpose. You can opt out of receiving these messages at any time. The legal basis for the processing of your personal data for this purpose is in accordance with Article 5.1 of the Personal Data Protection Law.
E. FOR OTHER PURPOSES
When you use our services, we may obtain information about your device, IP address, time zone and language, or the browser you use. We also learn how long you have used our services and when you last used them.
The purpose of processing this data is
·to inform about new features and functions related to our Services;
· to evaluate your claims and complaints or to protect you against any third party claims.
·to manage and plan our activities to provide you with a better experience.
We process this information in accordance with Article 5.2 of the Personal Data Protection Law and in cases where it is necessary for the establishment and performance of our contract with you, the establishment or exercise of a right, the fulfillment of our legal rights and obligations and based on our legitimate interests.
We can obtain information about your health status if you purchase an appointment or treatment package from health institutions and tourism agencies, and if you start a conversation with the specialist. We can also act as data processors on behalf of health institutions or experts who have authorized us about your personal data related to health.
If you make an appointment on behalf of someone else (such as scheduling an appointment for a family member), we may obtain that person's personal data. We process this personal data for the same purposes as we process your personal data.
If you are providing personal data on behalf of another person, it is your responsibility to inform that person and obtain their consent if necessary.
We allow health institutions and tourism agencies to upload and store your personal data. It is used by health institutions and Tourism Agencies to manage their work schedule.
For all these reasons, we act as data processors and process the personal data of their patients in accordance with their instructions.
We only process your personal data in accordance with the instructions of health institutions and Tourism Agencies, we do not process the relevant personal data for our own purposes. This also applies to the information regarding Health Institutions and Tourism Agencies sent to you via our platform, messages, e-mails or similar communication means or campaigns. It is they, not us, who decide whether to send you messages, e-mails or similar campaigns. We do not accept any responsibility for such communications or for the processing of your personal data by physicians or clinics.
HEALTH INSTITUTION / HOSPITAL AND TOURISM AGENCY
A. OBTAINING YOUR PERSONAL DATA AND LEGAL PERMISSIONS
We obtain your personal data from you when you become a member or use our services. We ask you to provide data about your professional activities and other information that will help us keep our users informed about you and will be posted on your profile on our platform.
We record your name and surname, Business address, E-mail, Specialization, Registry number, Photograph, Contract and any other information you provide to us during the registration process.
When you become a member of our services, you are making a legally binding contract with us. Our obligation to fulfill and comply with our obligations under the contract in question is in accordance with Article 5.2 of the Personal Data Processing Law. As stated in the article, it constitutes a valid legal basis for the processing of your personal data. In addition, as the data controller, we also process your personal data as a requirement of our legal obligations. For example, issuing invoices and keeping our financial records up to date. This is in accordance with Article 5.2 of the Personal Data Processing Law. constitutes a legal condition suitable for the processing of your personal data in accordance with the article. We also collect your personal data from the clinics you work with or within the scope of contracting to obtain Services from us. These clinics may transfer your personal data to us in accordance with their own responsibilities, and we process your personal data for the performance of the contract we have concluded with Health Institutions and Tourism Agencies. It is very important for us to process your personal data, but you can always contact the Health Institutions and Tourism Agencies that have transferred your personal data to us and object to the data processing or withdraw your consent for the use of your personal information.
B. FOR MARKETING PURPOSES
When you choose to receive marketing and commercial communications, we may process your email, phone number, first and last name for this purpose. You can opt out of receiving these messages at any time. The legal basis for the processing of your personal data for this purpose is in accordance with Article 5.1 of the Personal Data Protection Law.
C. OTHER PURPOSE
When you use our services, we may obtain information about your device, IP address, time zone and language, or the browser you use. We also learn how long you have used our services and when you last used them.
The purpose of processing this data is;
• To inform about new features and functions related to our Services;
• To evaluate your claims and complaints or to protect you against any third party claims.
• To manage and plan our activities to provide you with a better experience
We process this information in accordance with Article 5.2 of the Personal Data Protection Law and in cases where it is necessary for the establishment and performance of our contract with you, the establishment or exercise of a right, the fulfillment of our legal rights and obligations and based on our legitimate interests.
IS PERSONAL DATA SHARED WITH THIRD PARTIES?
Only for the purpose of providing better service to you, CALLHEALER INTERNATIONAL HEALTH TOURISM LTD. and OPSİS SOFTWARE LTD. We may disclose your personal data to other companies that are part of the company.
If you have given consent for your personal data to be shared with Health Institutions and Tourism Agencies we will, subject to your explicit consent, share the data you choose to share with Health Institutions and Tourism Agencies.
We may also share your personal data with third-party providers for the sole purpose of providing our Services to you. These third parties act as data processors and have concluded a data protection agreement with us.
For example, we may share your personal data with the following categories of data processors:
cloud computing and server maintenance providers,
• communication tools,
• customer support tools,
• external consultants and auditors,
• payment service providers, banks, credit reference and fraud prevention agencies and insurance companies,
We may disclose your personal data when required by applicable law to contact judicial or regulatory authorities and to protect our rights and property. We may also share your personal information with these business entities if we are planning to merge with, invest in, or be acquired by a business, or if we enter into a corporate restructuring.
We will not transfer your personal information to another third party unless you give us your consent.
Some of our service providers (data processors) are located outside the European Economic Area, so we may transfer your personal data to third party countries. We always ensure that these transfers
meet the requirements of applicable data protection law, including the GDPR and the Personal Data Protection Act.
Since some group of companies within Poliklinik Sepeti Ltd. and some of our service providers (data processors) are outside of Turkey, we need to transfer your personal data outside of Turkey in order to provide services over www.callhealer.uk. In accordance with the relevant provisions of the Personal Data Protection Law, we will obtain your consent before transferring your personal data. In accordance with the Personal Data Protection Law, we request your consent for such cross-border data transfer. If you do not give your consent, we will not be able to provide our Services to you. The transfer of your personal data in accordance with your consent is in accordance with Articles 5, 6 and 9 of the Law on the Protection of Personal Data.
How long do we process your personal data?
We will retain personal data only for as long as necessary for the above-mentioned purposes or to comply with legal obligations to which we are subject. The length of time we keep information about you will vary depending on the type of information and the purposes for which we use it. Generally, in order to comply with our legal obligations we retain our records for up to 6 years after you terminate your relationship with us. Below you can find out in more detail for what purpose and for how long we store your data.
PURPOSE:
1. Providing our services to you:
We will process it as long as you have a user account or an active service contract. If you delete your user account or your service contract is terminated, we will process your personal data for 6 years following such deletion or termination.
2. Patient data:
We will process it for as long as you have a user account. If you delete your user account, we will process your personal data for 6 years following this deletion.
3. Technical and statistical information
We will process it for as long as you have a user account. If you delete your user account, we will process your personal data for 6 years following this deletion.
4. Marketing
We will process your personal data until you withdraw your consent for marketing purposes or object to the processing of your personal data.
5. Patient data: Talking to the specialist
We will process the personal data you provide to us during the conversation for 2 years.
6. Complaints
We will process your personal data for 6 years following your complaint.
YOUR RIGHTS
Within the provisions of the relevant laws for the protection of your Personal Data provides You have the right to
1. learn whether your data is processed or not,
2. be informed about the processing of your data,
3. be informed about the purposes of processing your data and whether your data is processed
appropriately,
4. be informed about the third parties to whom your personal data is transferred at home and abroad,
5. request the deletion of your data (in accordance with the limitations set forth in the Personal Data
Protection Law) or the correction or verification of your personal data,
6. request any deletion, correction or verification request regarding your data be notified to the third
parties with whom your personal data is shared,
7. object to any decision made solely as a result of automatic processing
8. request compensation if you suffer damage due to unlawful processing of your data.
You can contact us about your rights. (Below is our contact information.) We will try to answer your requests within 30 days in accordance with the Law on Protection of Personal Data.
We aim to ensure that the information we store is always correct. To help us keep your information up to date, you will need to let us know if any of your personal information has changed. At your request, we will take reasonable steps to ensure that the data is accurate and correct any inaccurate personal data promptly, and in any case within one month of your request.
LINKS TO OTHER SITES
Our website or application may offer links to other sites via social media buttons. We are not solely responsible for the content, security or privacy practices used by other websites despite our high standards of privacy, and these links do not constitute an endorsement of that website. When you link to another website from our website or application, you are subject to the terms and conditions of this website, including but not limited to the internet privacy policy and practices. Please check these policies before submitting any data to these websites.
PROTECTION OF INFORMATION
We provide appropriate technical, physical, electronic and administrative measures to protect your personal data against unauthorized access. We follow generally accepted high standards to protect personal information sent to us, both during transmission and after we receive it. While we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website, platform or our staff; therefore, any transmission is at your own risk. Once we have your information, we will use strict procedures and security measures to try to prevent unauthorized access.
CONTACT
If you have any questions about your personal data contact us at:
Callhealer International Health Tourısm Ltd 71-75 Shelton Street Covent Garden London Unıted Kıngdom WC2H 9JQ
Please read next agreement and approve it
Membership Agreement
MEMBERSHIP AGREEMENT
This Membership Agreement (“Agreement”) has entered into force by being concluded electronically between ……………………………… at the address ………………………………… on the one hand and the “Member” who approves the annexes of this Agreement and other terms and rules on the Platform, which are an integral part of this Agreement, in order to become a member of the Platform on the other. CALLHEALER and the Member shall be referred to individually as the 'Party' and together as the 'Parties'.
The annexes of this Agreement and all written processes, explanations and all other additional documents regarding the use of CALLHEALER services offered on the Platform shall be an integral part of the Agreement.
Within the framework of these issues, the Parties have agreed on the conditions set forth in this Agreement.
1.DEFINITIONS
Platform: It refers to the private virtual page of CALLHEALER brand, whose ownership and all intellectual and industrial rights belong to OPSİS LTD ŞTİ, pursuant to the Industrial Property Law No. 6769 and Law No. 5846 on Intellectual and Artistic Works, and that the website of this brand is contractually entitled to CALLHEALER INTERNATIONAL HEALTH TOURISM LTD to publish and use only at the websites www.callhealer.uk, www.callhealer.co.uk, www.callhealer.de , www.callhealer.us , www.callhealer.com, and on this platform, where the gains from these publications are given to him/her for a certain period of time, the Member can perform the necessary transactions in order to benefit from the Offered Services, enter the company/personal information requested from him, and follow the sales transaction details.
Member: Refers to the people who are members of the platform and who benefit from the services offered on the platform within the specified conditions. In order to attain membership status, the membership form on the platform must be completely filled in with correct and truthful information, the registration process must be completed and this status must be approved by CALLHEALER. This application can be rejected by CALLHEALER without giving reasons or the acquired membership status can be terminated without giving reasons.
Service / Services: These are the applications offered by CALLHEALER that enable the member to carry out the work and transactions defined in this contract and its annexes.
Health Institution: Refers to the legal or natural person who provides health and health-related services through the advertisements published on the account created on the Platform.
Tourism agency: Refers to the intermediary institution, legal or natural person, that provides members with health services through the advertisements published on the account created on the platform, services for FLIGHT TICKET, ACCOMMODATION, TRANSFER and TOUR.
1.SUBJECT MATTER AND SCOPE OF THE AGREEMENT
1.1.The object of this agreement is to determine the conditions for the use of the services offered by CALLHEALER on the platform by the member as well as the rights and obligations of the parties in this regard.
1.2.The member declares that they are aware that CALLHEALER is an organizational, tourism and advertising company and in no way a health institution.
1.3.The relationship between the healthcare facility, the travel agency and the member falls outside the scope of this Agreement; CALLHEALER only grants the right to sell services to the Health Institution and the Tourism Agency on the Platform and under no circumstances is it a party to the contractual relationship between the Health Institution, the Tourism Agency and the Member. The health establishment and tourism agency, not the CALLHEALER, is responsible for the services to be obtained by the member via the platform within the framework of the provisions of the applicable legislation towards the member.
1.RIGHTS AND OBLIGATIONS OF THE PARTIES
1.1.The member shall create a username and password while subscribing to the platform and uses this information to access the profile page and perform some other operations. The security and confidentiality of the member's password and username is the sole responsibility of the member. The member has waived in advance to claim the invalidity of the transactions made by logging in via his profile, as it is an unauthorized transaction. Even with such transactions, all responsibility will be covered by the member him/herself. In the event of an action against or at the expense of CALLHEALER using the member's password, the member is obliged to cover the damage caused by CALLHEALER as a result of these actions.
1.2.The member may in no way transfer or assign his rights, interests or obligations under this contract to third parties without the written consent of CALLHEALER. Any assignment or transfer without the written consent of CALLHEALER shall be null and void.
1.3.CALLHEALER stores the personal data provided during the membership process and throughout membership in a secure environment. CALLHEALER may use this information for the purpose of advertising and marketing the activities and applications of CALLHEALER and its business partners, for the purpose of carrying out the applications required for the complete and proper operation of the services, for statistical evaluations, for announcement and other purposes and may only be passed on anonymously to third parties for the reasons mentioned above. The healthcare facility accepts and declares that it consents to the use and storage of its information by CALLHEALER in accordance with the provisions of this article.
The information accessed within the platform and database, interface, design, text, image, HTML code, other code, etc. of that platform. All elements belong to CALLHEALER. The1.1.member has no right to sell, process, share, distribute, display or allow others to access or use the services. Unless expressly permitted by CALLHEALER, you may not reproduce, process, distribute or create derivative works from the copyrighted works of CALLHEALER. With the conclusion of this agreement, CALLHEALER gives the member a non-exclusive and non-transferable right of use (simple license) for limited use of the platform within the framework of the agreement and for the purpose of using the services.
1.2.The Health Institution and the Tourism Agency are obliged to carry out all their activities on the Platform in a way that will not harm the Platform in any technical way. Health Institution and Tourism Agency accepts, declares and undertakes that it has taken all necessary measures to ensure that all information, content, materials and other content it will provide to the Platform do not contain any programs, viruses, software, unlicensed products, etc. that may harm the system, to take promptly the measures (including using necessary protective software and licensed products) requested by CALLHEALER for the purpose of implementing the provision of this article.
1.3.CALLHEALER reserves the right to make changes to the platform in order for the platform to function fully and properly. For this purpose, CALLHEALER reserves the right to change the services and content offered at any time and without prior notice.
1.4.CALLHEALER provides the Platform and the Services 'As Is' and does not make any claims or commitments that the Platform and Services are error-free, flawless, uninterrupted, perfect or that they will meet the specific needs of the Member. CALLHEALER (i) is not responsible for the Member's use, non-use, misuse of the Platform and Services; (ii) for all hardware, system software/other software and network-related functionality and any resulting malfunctions; (iii) for network, internet connection, connection errors; (iv) for any errors and malfunctions that may occur as a result of any changes, updates and similar works to be carried out on the Platform, (v) for voltage fluctuations, battery and power cuts, virus contamination and similar factors; (vi) for operating system incompatibilities; (vii) and is not responsible for any direct or indirect damages arising from the emergence of incompatibilities or errors that prevent the Member from using the Platform, without being limited to those listed above, and for moral and financial damages and compensation claims that may be made by the 'Member' or a third party in this context.
3.8 CALLHEALER or the Health Institution and the Tourism Agency cannot be held responsible for the health services designated by the Member and purchased through the Platform, as well as for mistakes in the selection of flight, accommodation, transfer and tour made by himself.
1.2.Member payments are made by the intermediary institution STRIPE (www.stripe.com) using the VISA and MASTERCARD systems. With this contract, the MEMBER accepts in advance the terms and conditions of the institution to which the STRIPE system is connected upon receipt of payment. The payment received is held in the pool via the service's CALLHEALER system, i.e. without the CALLHEALER authorization, and the return of incorrect payments is subject to the CALLHEALER rules.
3.9.a The refund policy is based on the rules of the intermediary payment platform company and the rules of the Call Healer company.
3.9.b The member can cancel the purchased health service. The refund of the canceled cancellation will be returned within 20 working days by deducting the transaction fee on the CALLHEALER site.
3.9.c The flight ticket fee received by the member from the tourism agency is non-refundable but can be converted into a non-terminated ticket by the patient. The tourism agency is obliged to provide the member with the complete information on the AIR TICKET on this subject
3.9d The member can cancel the HOTEL, TRANSFER, TOUR package fee refund received from the tourism agency 10 days before using this package. However, package fees canceled during this period will be refunded. These refunds will be paid to the Member within 20 business days and the refund will be made by deducting the 10% CALLHEALER cancellation fee from the Member's refund.
3.9e The Member may cancel the reimbursement of the fee for the Healthcare Package received from the Healthcare Institution 10 days prior to the use of that Package. However, package fees canceled during this period will be refunded. These refunds will be paid to the Member within 20 business days and the refund will be made by deducting the 10% CALLHEALER cancellation fee from the Member's refund.
1.1.CALLHEALER and its employees and managers have no obligation to investigate and check whether the content provided on the Platform by the Health Institution and Tourism Agency is in compliance with the law, its authenticity and accuracy.
1.2.The Member accepts and declares that the Health Institution is a party to the contracts to be concluded regarding the services purchased from the Health Institution and Tourism Agency through the Platform, and that CALLHEALER is not a party to the aforementioned contractual relationship, and that the Health Institution and Tourism Agency are personally responsible in all respects within the scope of the consumer law legislation and other legislation in force within the scope of the law of the country to which the Health Institution and Tourism Agency are subject to the Member, and that it releases CALLHEALER from all kinds of responsibilities and obligations.
1.3.airline ticket companies are responsible for changes to flight ticket times requested by the member.
1.4.In the event that the member of CALLHEALER is suspended or removed from membership for any reason and is blacklisted by the CALLHEALER platforms, the member cannot become a member of the platform with another user account.
CALLHEALER works as a 'hosting provider' in accordance with the Law No. 5651 and does not guarantee that certain results will be achieved by performing the contract itself. CALLHEALER, makes no statements or representations, including but not limited to the infringement of intellectual property rights, the accuracy of the content of the advertisement,
1.1.in connection with the use of the platform. CALLHEALER also assumes no responsibility for the late delivery, interruption or provision of services under the contract for any reason, including but not limited to maintenance, repair work, technical malfunctions.
1.2.The Member shall make the payments to be made for the purchase of health services and for the flight ticket, accommodation, transfer and tour fees to be obtained from the Tourism Agency with a CREDIT CARD (VISA or MASTERCARD). But It accepts, undertakes and declares that it will not make payments with banks and financial institutions belonging to Afghanistan, Burundi, Central African Republic, Chad, Republic of Congo, Crimea, Cuba, Democratic Republic of Congo, Eritrea, Iraq, Iran, Libya, North Korea, Somalia, South Sudan, Sudan, Syria, Venezuela and Yemen, including money transfer or payments made by credit cards.
1.3.CALLHEALER can change any clause of this agreement by posting it on the platform. The amended provisions of this Agreement will take effect on the day they are announced; the remaining provisions shall remain in force and continue to have their provisions and consequences.
2.CONFIDENTIALITY
2.1.Member declares, accepts and undertakes to pass on his personal data to health institutions that wish to make suggestions on the topics requested by the member in order to benefit from the services.
2.2.CALLHEALER may use the Information such as name-surname, telephone number, e-mail address requested during membership, other than the purpose and scope determined by the contract; for promotional and informative communication activities, research, marketing activities and statistical analysis; or to contact the Member when necessary, subject to the conditions stipulated in the current legislation and by obtaining additional approvals and express consents when necessary, via SMS, e-mail, on-site notifications and similar methods. Also, Personal data may also be transferred to, processed and used by companies in cooperation with CALLHEALER in order to conduct research to improve the processes of the Platform, to create a database and to conduct market research, subject to the conditions stipulated in the legislation in force and by obtaining additional approvals and express consents when necessary.
2.3.CALLHEALER may at any time make changes to the privacy policy and other policies, procedures, contractual clauses and terms of use relating to personal information. Changes will take effect as soon as they are published on the platform. The member is obliged to follow these changes and cannot assert any claims or claims for damages against CALLHEALER with regard to these changes.
2.4.The member accepts, declares and undertakes that, in accordance with the KVKK(Pers.Data.Prot.Law), CALLHEALER has no obligation or responsibility for any personal data other than the mandatory personal data it collects in its own systems for the use of the website.
1.1.The Member accepts, declares and undertakes that the Law on the Protection of Personal Data No. 6698 and its secondary regulations, as well as the decisions and regulations of the Personal Data Protection Board, will be applied in relation to his personal data, in case he is a natural person residing in the European Union, and that Turkish domestic law will be applied in all legal problems that may arise, regardless of the conflict of laws rules, and that the European Union Directive 95/46/EC and the General Data Protection Regulation (GDPR), which entered into force in the European Union in May 2018, will not be applied, and that the Law on Turkish International Private and Procedural Law waives from demanding the application of conflict of laws rules.
1.2.The member accepts, declares and undertakes that CALLHEALER has no involvement or contribution in cases such as the recording, processing, and removal of personal data made public due to CALLHEALER membership by Google or other search engines or similar data indexing systems, and that CALLHEALER has no responsibility for the processing or transfer of his personal data in any form and in any way in structured systems for indexing or searching by other methods, and that he/she will direct his/her application requests as data owner to real and/or legal persons who operate other search engines or search systems, indexing systems, especially Google, which has the title of data controller in indexing-related processes.
2.FORCE MAJEURE
In all cases that are legally considered force majeure, the Parties shall not be liable for late or incomplete performance or non-performance of any of their acts determined by this Agreement. In cases of force majeure, delay, incomplete performance, non-performance shall not be deemed to be default or no compensation shall be claimed from the other Party under any name. The term force majeure; will be interpreted as, and unavoidable, unavoidable events beyond the reasonable control of the Parties, including, but not limited to, natural disaster, riot, war, strike, cyber attack, communication problems, infrastructure and internet failures, system improvement or renewal studies, and malfunctions, power outages and bad weather conditions that may occur due to this reason.
3.APPLICABLE LAW AND AUTHORIZED JURISDICTION
English law will govern the interpretation and application of this Agreement. Courts of ………………… .. are authorized to resolve disputes that may arise from this agreement.
4.INTEGRITY
This Agreement, together with its annexes, constitutes a whole; The invalidity, illegality and unenforceability of any provision of the Agreement or any statement contained in the Agreement shall not affect the validity and enforceability of the remaining provisions of the Agreement.
1.NOTIFICATION
The Member and the CALLHEALER will communicate via the e-mail address that the Member provided while subscribing to the Platform. The mandatory cases specified in the law are an exception, and sending an e-mail to the Member's registered address on the Platform will be considered a written communication, and the Member has the obligation to keep his e-mail address regularly updated.
2.ENFORCEMENT
The annexes, which are an integral part of this Agreement, and the rules and conditions on the Platform, entered into force by being concluded in electronic environment upon the electronic approval of the Member and the acquisition of the Membership status in accordance with the provisions of the Agreement.
ANNEXES:
ANNEX-1: Explicit consent text
ANNEX-1
EXPLICIT CONSENT TEXT
We, CALLHEALER INTERNATIONAL HEALTH TOURISM LTD ŞTİ. (the company '); as the data controller, hereby;
·inform you that your personal data, which we obtain in the following ways, depending on the situation,
·will be recorded, stored, maintained, rearranged,
·within the scope of our legal relations,
·within the scope of the purpose that requires their processing and in connection with this purpose, in a limited and measured manner,
·preserving the accuracy and most up-to-date version of the personal data you have notified to us or notified to everyone,
·and that that this personal data will be shared with the institutions that are legally authorized to request this personal data and that it will be transferred to third parties in the country, transferred, classified and processed in other ways listed in the KVKK(PDPL), under the conditions stipulated by the KVKK.
SENSITIVE PERSONAL DATA OF MEMBER
Within the scope of KVKK, your data regarding your race, ethnicity, political opinion, philosophical belief, religion, sect or other beliefs, your dress, association, foundation or union membership, your health, sexual life, criminal conviction if any, and security measures about you, and your biometric and genetic data are your private data.
Your sensitive personal data that may be subject to processing by us is as follows:
Identity Data : Religion and blood type information on copy of the identity card/driver's license
Health Data : Smoking, alcohol use, health history, health declaration, chronic disease, pregnancy status, birth report, epicrisis report, doctor's examination form, drugs, prescriptions and clippings, all kinds of tests, tests and results of advanced diagnostic methods, the person's illness or the letter that the insurance company has written about accepting / not accepting the conditions, information about whether he is disabled,
Visual and Audio Data : Your visual data that creates an opinion about your apearance-dress and your religious or philosophical belief, your personal data of special nature in recorded phone calls if you share them yourself.
PURPOSE OF PROCESSING YOUR SENSITIVE PERSONAL DATA
Your sensitive personal data mentioned above is processed by the Company for the purposes and reasons stated below. By clicking the checkbox “I have read and understood the explicit consent text. I approve and consent to the processing of my personal data in the ways specified in the text.' regarding this explicit consent text, you will consent to the processing of your sensitive data for the purposes and reasons stated below;
·Preparing the most suitable offer for you by submitting documents to Health Institutions for the provision of health services
·Updating existing data in healthcare packages
·Providing support to the Health Institution and the Member
·Making sales
·Recording calls made with Company employees during the customer support process, managing Member/Health Institution complaints within the framework of these recorded calls and providing training to Company employees
·Follow-up of member satisfaction
Your personal data will be retained for as long as the legal statute of limitations specified in the relevant legislation or required for the purpose for which they are processed. In particular, we recommend that you do not share your sensitive personal data, unless absolutely necessary and/or legally required, in the calls you make to us or to you.
DOMESTIC TRANSFER OF YOUR PRIVATE PERSONAL DATA
Your personal data of special nature mentioned above are transferred domestically for the following purposes and reasons. By clicking the checkbox “I have read and understood the explicit consent text. I approve and consent to the processing of my personal data in the ways specified in the text.' regarding this explicit consent text, you will consent to the transfer of your personal data of special nature to the domestic insurance companies and for the specified purposes, for the purpose and reason of getting a price offer for the health services you have requested;
OVERSEAS TRANSFER OF YOUR PRIVATE PERSONAL DATA
Your personal data, in accordance with the Personal Data Protection Law, especially if the Company has a legitimate interest in sharing the data that does not impair the fundamental right and freedom of the person concerned, or if it requires the performance of a relevant contract, may be transferred to persons/companies abroad and personal data may be processed by these persons/companies.
Your personal data that can be transferred abroad by us are as follows:
Identity Data: Name, surname, TR ID , date of birth, marital status, gender
Contact Data: Phone, e-mail, address
Health Data: Smoking, alcohol use, health history, health declaration, chronic disease, pregnancy status, birth report, epicrisis report, doctor's examination form, drugs, prescriptions and clippings, all kinds of tests, tests and results of advanced diagnostic methods, the person's illness or the letter that the insurance company has written about accepting / not accepting the conditions, information about whether he is disabled,
Visual and Audio Data: Photograph of a real person
Policy information: Policy number, policy company, policy term
PURPOSE OF OVERSEAS TRANSFER OF YOUR PERSONAL DATA
Your personal data mentioned above are transferred for the following purposes and reasons. By clicking the checkbox “I have read and understood the explicit consent text. I approve and consent to the processing of my personal data in the ways specified in the text.' regarding this explicit consent text, you will consent to the transfer of your personal data above to the following recipient groups abroad and for the specified purposes, for the purposes and reasons stated below;
·Getting a price quote for the health services you request
·If you prefer to be informed about our campaigns and promotions, we transfer your personal data to domestic and foreign contracted suppliers that provide the relevant service in order to send you bulk e-mails and SMS.
·In order to better serve you and our other members and customers, your personal data collected within the framework of the Cookie Policy, the user movement data on the site (where clicked, how long, etc.) we collect, we transfer to companies that provide business development by making such analyzes.
·We can transfer your personal data to companies we work with, such as Insider, Google Analytics, etc., for sales, marketing and reporting activities.
CONTACT INFORMATION
If you have any questions about your personal data contact us at:
Getting treatment advice is very simple on CallHealer. First of all, you can categorize your treatment if you want to, and you can see the clinics that can perform that treatment. Or you can check out popular clinics for clinics. You can start by choosing the clinic you want to do first by saying 'request' and then answering the questions the treatment planner will ask you. Remember, if you want, you can share the picture in this step. That's all, the rest is under Callhealer's control.
The clinics have a maximum response time of 24 hours. You will receive a notification containing your treatment plan, travel plan and fees within 24 hours. Notification will be sent to you from your email address.
Callhealer has a learning artificial intelligence, the primary purpose of which is to understand your needs and be able to give you the right advice. While artificial intelligence provides treatment and clinical advice, it can use past experiences, clinical characteristics, and more.
Callhealer has integrated travel agencies. In all regions, these agencies provide accommodation for the duration of your treatment you need, transportation at the most affordable prices.Once your request is confirmed, our experienced agents will deliver you via Callhealer.
At Callhealer, the primary responsibility of clinics is to provide accurate information. Clinics should share their treatments, their doctors, even their resumes with Callhealer. At this stage, clinics must provide the necessary equipment, both visual and material. Once registered clinically, the system will automatically send you a notification when the patient starts receiving requests. You must submit your offer within 24 hours of this incoming notification. Providing the correct pricing when submitting your offer is extremely important for CallHealer. You can also share the treatments if you want at this stage. Once confirmed, the system opens the online call system for you, and you can start talking to your client.
Callhealer recommends clinics, using past likes, clicks, patient reviews, the clinic's self-reported information, experts and content, creating a ranking table for it with its own artificial intelligence algorithm. According to this ranking, clinics are ranked on the patient's search lists.
Callhealer's clinical advice is listed. The patient can offer at the same time from any clinic he wants. So the decision maker of the process is sick. The system automatically notifies non-patient-selected clinics, which can offer directly from the Open Requests section.As a result, each registered clinic has the right to offer to all patients requested within the limits of their treatment capacity.
Callhealer can only include healthcare institutions with health tourism authorization. When the clinics are registered, this document is recorded in the system, both on request and under the control of the Ministry of Health. Clinics and doctors who do not have this document cannot be included in the system.
In Callhealer, you can create prominent campaigns for your package treatments. Simultaneously, you can create campaigns like showcasing your clinic at popular clinics in the showcase sections of our site, as well as rankings.
We're making a page about your clinic at Callhealer. This page works in 5 languages. It also contains information about the clinic, promotional papers about the city, tourist facilities and sights. We're enriching this page with pre-post pictures, institute promotional videos, visuals from your clinic and treatments that you can realize. Your clinical promotional page is very important in attracting patients, so it needs to be filled with quality visual and content. We're constantly informing clinics and doctors that we don't work with from time to time through our social media accounts.
You need to buy a membership package, have a health tourism license and share your clinical content in full. As we include the clinics in the system, we're also looking at the past reviews that have been involved with them, the news that has come out about you. This review phase is important for our ability to provide quality service and continuity to our overseas patients.
Requests are sent through the system panel or to authorized email addresses. The clinic needs to respond to the request within 24 hours, with images that describe the price, treatment plan and treatment, and wait for approval. Requests that are not answered within 24 hours will be automatically deleted.Take care of this so you don't have access problems.
Callhealer's AI clinic combines the demand with accommodation, travel, interpreting, transfer, etc. to create a treatment package. The payment for this treatment package is blocked by the internationally accredited Stripe system. A portion of the blocked amount (which may vary depending on the initial treatment) is transferred to clinically registered account numbers within 1 month for treatment planning. After the treatment is completed, the remainder of the price proposed by the clinic is transferred to the official accounts of the coherence clinic again within 1 month at the latest.
After the patient accepts treatment and has paid for it, online channels are opened to interact with both the patient and the clinic through the user panel at Callheler. The patient is asking for an online appointment with the date and time of your visit. Then the claim is clinically examined. The clinic can approve at this stage or refuse with a different date request. After the interview has been requested, you can make direct login by clicking on the link that comes with the notification to the e-mail, or from the clinical panel when it's time for the appointment.
