Privacy Policy
Privacy Policy and Personal Data
This privacy policy is
between CALLHEALER INTERNATIONAL HEALTH TOURISM LTD and Opsis Software Elect.
Communication Service Trade Ltd. Sti. Explains how we (we) (www.callhealer.uk)
collect, process, store and disclose your personal data. Personal data is a
necessity for the services we provide to you on our website and platform.
We encourage you to read this privacy policy
carefully before using any of our services.
We may change the Privacy Policy and Statement
as necessary due to changes in applicable laws and regulations. If your rights
are affected, we will contact you to obtain your consent.
We, the company Opsis software Elect.
Communication services Handelsges.mbH. (www.callhealer.uk) have our registered
office as below and operate the platform www.callhealer.uk. Under the Personal
Data Protection Act No. 6698 and as a data controller, we are obliged to
protect your personal data in accordance with the provisions of the Personal
Data Protection Act. You can contact our Data Protection Officer (“KVKG”) by
writing to info@callhealer.uk or by sending your questions to our registered
office address or by otherwise addressing them to us as permitted under
applicable law.
PATIENT / PATIENT REPRESENTATIVE:
If you use our website to obtain information
about health facilities/hospitals, tourism agencies and treatments, the
following information applies to you:
A. COLLECTION OF YOUR PERSONAL INFORMATION AND
LEGAL PERMISSIONS
We collect your personal data when you register
on our website or use one of our services. When you sign up for our services,
we ask you to provide basic personal information, including your email address.
You can also provide additional information about yourself, such as B. Your
name, surname, gender, phone number. We store this information so that you can
use our services. Our services are making an appointment at health
institutions/hospitals and tourism agencies or buying a treatment package,
meeting doctors/experts online, sending a message to doctors/experts. You can
manage your account through our platform for easy access to your information.
When you register on our platform, you are
entering into a legal contract with us. This Agreement is based on Article 5.2
of the Personal Data Processing Act and constitutes a legal basis for the
processing of your personal data. This data may also be processed in accordance
with other guidelines specified in Article 5.2 of the Personal Data Protection
Act. These policies are terms that set out how we, as a data controller, have
to treat your data in order to comply with our legal obligations and to track your
data in accordance with our legitimate interests for which the data processing
is mandatory. With regard to data processing activities requiring consent, such
data processing activities will only be carried out with your express consent
within the framework of Article 5.1 of the Data Protection Act.
B. PURCHASING A TREATMENT PACKAGE FROM THE
TREATMENT PROVIDER OR A TRAVEL AGENCY
If you purchase a treatment package to be
treated in a treatment direction through our website and benefit from services
such as hotels, plane tickets and transfers from the tourism agency, we will
receive information from you in electronic form through the platform used, such
as:
• name and surname(s),
• phone number,
• email-address,
• date and time of
treatment,
• Type of treatment,
• Identification Number
• Any additional
information you share or upload during the appointment.
We only store this data on our platform so that
you can view your information, manage your treatment and appointment and
transmit this data to healthcare institutions. Healthcare institutions and
tourism agencies become data controllers upon receipt of your personal data.
They process your personal data for their purposes. Such transactions are
subject to the privacy policy of the healthcare facility and tourism agencies
and disclosure text. We will ask for your consent before sharing your data with
healthcare institutions and tourism agencies. It is not possible for us to
provide you with these services without your express consent. The processing of
your health-related personal data is based on your consent and carried out in
accordance with Article 6.2 of the Data Protection Law.
C. VIDEO CALL OR MESSAGING A DOCTOR OR EXPERT
While using our platform or mobile application,
you can make video calls or text messages with doctors/experts. Since your
conversations or messaging are end-to-end encrypted, we cannot access the
information you share with the doctor/expert during the chat. Before making the
interview, your consent is requested by us and your personal data is provided
in Articles 5.1, 5.2 and 6.2 of the Personal Data Protection Law. processed in
accordance with its provisions.
D. FOR MARKETING
PURPOSES
When you choose to
receive marketing and commercial communications, we may process your email,
phone number, first and last name for this purpose. You can opt out of
receiving these messages at any time. The legal basis for the processing of
your personal data for this purpose is in accordance with Article 5.1 of the
Personal Data Protection Law.
E. FOR OTHER PURPOSES
When you use our
services, we may obtain information about your device, IP address, time zone
and language, or the browser you use. We also learn how long you have used our
services and when you last used them.
The purpose of
processing this data is
· to
inform about new features and functions related to our Services;
· to
evaluate your claims and complaints or to protect you against any third party
claims.
· to
manage and plan our activities to provide you with a better experience.
We process this information in accordance with
Article 5.2 of the Personal Data Protection Law and in cases where it is
necessary for the establishment and performance of our contract with you, the
establishment or exercise of a right, the fulfillment of our legal rights and
obligations and based on our legitimate interests.
We can obtain information about your health status if you purchase
an appointment or treatment package from health institutions and tourism agencies,
and if you start a conversation with the specialist. We can also act as data
processors on behalf of health institutions or experts who have authorized us
about your personal data related to health.
If you make an appointment on behalf of someone else (such as
scheduling an appointment for a family member), we may obtain that person's
personal data. We process this personal data for the same purposes as we
process your personal data.
If you are providing personal data on behalf of another person, it
is your responsibility to inform that person and obtain their consent if
necessary.
We allow health institutions and tourism agencies to upload and
store your personal data. It is used by health institutions and Tourism
Agencies to manage their work schedule.
For all these reasons, we act as data processors and process the
personal data of their patients in accordance with their instructions.
We only process your personal data in accordance with the
instructions of health institutions and Tourism Agencies, we do not process the
relevant personal data for our own purposes. This also applies to the
information regarding Health Institutions and Tourism Agencies sent to you via
our platform, messages, e-mails or similar communication means or campaigns. It
is they, not us, who decide whether to send you messages, e-mails or similar
campaigns. We do not accept any responsibility for such communications or for
the processing of your personal data by physicians or clinics.
HEALTH INSTITUTION / HOSPITAL AND TOURISM AGENCY
A. OBTAINING YOUR PERSONAL DATA AND LEGAL PERMISSIONS
We obtain your personal data from you when you become a member or
use our services. We ask you to provide data about your professional activities
and other information that will help us keep our users informed about you and
will be posted on your profile on our platform.
We record your name and surname, Business address, E-mail, Specialization,
Registry number, Photograph, Contract and any other information you provide to
us during the registration process.
When you become a member of our services, you are making a legally
binding contract with us. Our obligation to fulfill and comply with our
obligations under the contract in question is in accordance with Article 5.2 of
the Personal Data Processing Law. As stated in the article, it constitutes a
valid legal basis for the processing of your personal data. In addition, as the
data controller, we also process your personal data as a requirement of our
legal obligations. For example, issuing invoices and keeping our financial
records up to date. This is in accordance with Article 5.2 of the Personal Data
Processing Law. constitutes a legal condition suitable for the processing of
your personal data in accordance with the article. We also collect your
personal data from the clinics you work with or within the scope of contracting
to obtain Services from us. These clinics may transfer your personal data to us
in accordance with their own responsibilities, and we process your personal
data for the performance of the contract we have concluded with Health
Institutions and Tourism Agencies. It is very important for us to process your
personal data, but you can always contact the Health Institutions and Tourism
Agencies that have transferred your personal data to us and object to the data
processing or withdraw your consent for the use of your personal information.
B. FOR MARKETING PURPOSES
When you choose to receive marketing and commercial
communications, we may process your email, phone number, first and last name
for this purpose. You can opt out of receiving these messages at any time. The
legal basis for the processing of your personal data for this purpose is in
accordance with Article 5.1 of the Personal Data Protection Law.
C. OTHER PURPOSE
When you use our services, we may obtain information about your
device, IP address, time zone and language, or the browser you use. We also
learn how long you have used our services and when you last used them.
The purpose of processing this data is;
• To inform about new
features and functions related to our Services;
• To evaluate your
claims and complaints or to protect you against any third party claims.
• To manage and plan our
activities to provide you with a better experience
We process this information in accordance with
Article 5.2 of the Personal Data Protection Law and in cases where it is
necessary for the establishment and performance of our contract with you, the
establishment or exercise of a right, the fulfillment of our legal rights and
obligations and based on our legitimate interests.
IS PERSONAL DATA SHARED WITH THIRD PARTIES?
Only for the purpose of
providing better service to you, CALLHEALER INTERNATIONAL HEALTH TOURISM LTD.
and OPSİS SOFTWARE LTD. We may disclose your personal data to other companies
that are part of the company.
If you have given consent for your personal data
to be shared with Health Institutions and Tourism Agencies we will, subject to
your explicit consent, share the data you choose to share with Health
Institutions and Tourism Agencies.
We may also share your personal data with
third-party providers for the sole purpose of providing our Services to you. These
third parties act as data processors and have concluded a data protection
agreement with us.
For example, we may share your personal data
with the following categories of data processors:
cloud computing and server maintenance providers,
•
communication tools,
•
customer support tools,
•
external consultants and
auditors,
•
payment service providers,
banks, credit reference and fraud prevention agencies and insurance companies,
We may disclose your personal data when required
by applicable law to contact judicial or regulatory authorities and to protect
our rights and property. We may also share your personal information with these
business entities if we are planning to merge with, invest in, or be acquired
by a business, or if we enter into a corporate restructuring.
We will not transfer your personal information
to another third party unless you give us your consent.
Some of our service
providers (data processors) are located outside the European Economic Area, so
we may transfer your personal data to third party countries. We always ensure
that these transfers
meet the requirements of
applicable data protection law, including the GDPR and the Personal Data
Protection Act.
Since some group of companies
within Poliklinik Sepeti Ltd. and some of our service providers (data
processors) are outside of Turkey, we need to transfer your personal data
outside of Turkey in order to provide services over www.callhealer.uk. In
accordance with the relevant provisions of the Personal Data Protection Law, we
will obtain your consent before transferring your personal data. In accordance
with the Personal Data Protection Law, we request your consent for such
cross-border data transfer. If you do not give your consent, we will not be
able to provide our Services to you. The transfer of your personal data in
accordance with your consent is in accordance with Articles 5, 6 and 9 of the
Law on the Protection of Personal Data.
How long do we process
your personal data?
We will retain personal
data only for as long as necessary for the above-mentioned purposes or to
comply with legal obligations to which we are subject. The length of time we
keep information about you will vary depending on the type of information and
the purposes for which we use it. Generally, in order to comply with our legal
obligations we retain our records for up to 6 years after you terminate your
relationship with us. Below you can find out in more detail for what purpose
and for how long we store your data.
PURPOSE:
1. Providing our
services to you:
We will process it as
long as you have a user account or an active service contract. If you delete
your user account or your service contract is terminated, we will process your
personal data for 6 years following such deletion or termination.
2. Patient data:
We will process it for
as long as you have a user account. If you delete your user account, we will
process your personal data for 6 years following this deletion.
3. Technical and
statistical information
We will process it for
as long as you have a user account. If you delete your user account, we will
process your personal data for 6 years following this deletion.
4. Marketing
We will process your
personal data until you withdraw your consent for marketing purposes or object
to the processing of your personal data.
5. Patient data: Talking
to the specialist
We will process the
personal data you provide to us during the conversation for 2 years.
6. Complaints
We will process your
personal data for 6 years following your complaint.
YOUR RIGHTS
Within the provisions of
the relevant laws for the protection of your Personal Data provides You have
the right to
1. learn whether your
data is processed or not,
2. be informed about the
processing of your data,
3. be informed about the
purposes of processing your data and whether your data is processed
appropriately,
4. be informed about the
third parties to whom your personal data is transferred at home and abroad,
5. request the deletion
of your data (in accordance with the limitations set forth in the Personal Data
Protection Law) or the correction or verification of your personal data,
6. request any deletion,
correction or verification request regarding your data be notified to the third
parties with whom your personal data is shared,
7. object to any
decision made solely as a result of automatic processing
8. request compensation
if you suffer damage due to unlawful processing of your data.
You can contact us about
your rights. (Below is our contact information.) We will try to answer your
requests within 30 days in accordance with the Law on Protection of Personal
Data.
We aim to ensure that
the information we store is always correct. To help us keep your information up
to date, you will need to let us know if any of your personal information has
changed. At your request, we will take reasonable steps to ensure that the data
is accurate and correct any inaccurate personal data promptly, and in any case
within one month of your request.
LINKS TO OTHER SITES
Our website or
application may offer links to other sites via social media buttons. We are not
solely responsible for the content, security or privacy practices used by other
websites despite our high standards of privacy, and these links do not
constitute an endorsement of that website. When you link to another website
from our website or application, you are subject to the terms and conditions of
this website, including but not limited to the internet privacy policy and
practices. Please check these policies before submitting any data to these
websites.
PROTECTION OF
INFORMATION
We provide appropriate
technical, physical, electronic and administrative measures to protect your
personal data against unauthorized access. We follow generally accepted high
standards to protect personal information sent to us, both during transmission
and after we receive it. While we do our best to protect your personal data, we
cannot guarantee the security of your data transmitted to our website, platform
or our staff; therefore, any transmission is at your own risk. Once we have
your information, we will use strict procedures and security measures to try to
prevent unauthorized access.
CONTACT
If you have any questions
about your personal data contact us at:
or by regular mail to:
Reşatbey neighborhood,
62005. Street, Bilge Apartment 5-19 Seyhan, Adana, Turkey
Callhealer International
Health Tourısm Ltd 71-75 Shelton Street Covent Garden London Unıted Kıngdom
WC2H 9JQ
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